+ Does Auburn Maid have a referral program?

Yes! Whenever an existing client refers a new client to use our services and they book, the existing client will have a discount applied to their account. Referral discounts for one time services are $35 and $50 for recurring services.

+ What areas does Auburn Maid service?

We provide services in the areas surrounding Auburn and Opelika Alabama. We will travel up to 30 miles from Auburn, AL (travel fees may apply).

+ Does Auburn Maid provide references?

Yes, we do! All of our references and recommendations are public and can be found on our Facebook and Google pages.

+ How long has Auburn Maid been in business?

Auburn Maid was started in 2018 but our founders have been cleaning homes for many, many years.

+ What are Auburn Maid's office hours?

We are open from 8 AM - 8 PM Monday through Friday. We are available on weekends by appointment.

+ How do I know I will be satisfied with Auburn Maid's services?

Auburn Maid offers a 24-hour satisfaction guarantee on all of our services. Should you find an area we missed after we leave we will come back to recelan that area free of charge! We also employ service checklists that all of our cleaning techs complete for every service.

+ Is Auburn Maid pet friendly?

We love pets! While we are happy to provide services to homes with pets we do ask that pets be kept away from our cleaning techs while they are on site for their safety, and ours. Our sister company, Sitting Pretty also provides pet care services and can be found at "[Here]"1.

+ Is Auburn Maid Insured?

Yes, Auburn Maid carries a variety of insurance policies to cover our services and employees.

+ How do I get an estimate for services?

Click on the "Get Estimate" tab at the top of our website. You will then be able to get an estimate within 60 seconds!

+ How does Auburn Maid price their services?

Auburn Maid provides flat rate services instead of charging hourly, or by the room.

+ Does Auburn Maid provide cleaning supplies and equipment?

Auburn Maid provides all cleaning supplies and equipment that are needed to provide our services. We will however use your vacuum if that is your preference and the unit is in good working order.

+ What safety precautions does Auburn Maid take for COVID-19 and cold/flu season?

Auburn Maid takes COVID-19 along with cold, and flu season very seriously. Our employee sick policy prevents any employee that is ill from working until they have been cleared by a doctor. Our employees also wear face masks and gloves while working at your home or business. We also wear a uniform and work shoes that are only worn during work hours. All of our equipment is sanitized in between clients and we either use single use consumables or reusable cloths that are laundered in between uses.

+ Is Auburn Maid environmentally friendly?

Auburn Maid strives to be environmentally friendly in everything we do. Whenever possible we use green cleaning products when providing our services. We also minimize paper usage in our offices by using a virtual booking platform.

+ What happens if Auburn Maid damages something in my home during services?

If an item is damaged while we are providing services we will contact the client immediately to inform them of the damage. Auburn Maid will then attempt to repair or replace the item. Our clients have a maximum of 30 days following a service to report a damaged or broken item.

+ Can I hire Auburn Maid's cleaning techs independently?

Our cleaning techs are only available for hire through Auburn Maid. They are not available for hire outside of our business.

+ What services does Auburn Maid offer?

We offer deep cleans, maintenance or recurring cleans, move in cleans, move out cleans, commercial cleaning, and professional organizing services.

+ What is a deep clean?

Deep cleans are focused on remove all ground in dirt and grime that builds up over time and is not removed during normal cleanings. All homes will need occasional deep cleans regardless of wether you use a cleaning service consistently or not. For a full list of what is included in our deep cleans click on the "Services" tab and then "Residential Cleaning"

+ What is a maintenance clean?

Maintenance cleans aka recurring cleans are regularly scheduled cleanings. We offer twice weekly, weekly, biweekly, every three weeks, and every four weeks cleaning schedules. Maintenance cleans focus on maintaining the cleanliness level of your home and removing surface dirt and grime.

+ What is a move in/out clean?

Move in/out cleans are scheduled whenever you move to a new apartment or home. This service is a floor to ceiling cleaning that includes washing of walls, interior of cabinetry and drawers and all exposed surfaces in the home. Typically for this service there isn't any furniture or personal belongings present in the home or apartment.

+ How should we prepare for Auburn Maid to come clean?

Before we arrive we ask that you pick up any clutter that would prevent us from fully cleaning your floors, counters, sinks, and other areas. We also ask that you secure any pets that are present in your home and keep them in an area separate from the areas our techs will be servicing for the safety of your pets and our staff.

+ What kind of businesses will Auburn Maid clean?

We provide commercial cleaning to small and medium sized businesses including offices, gyms, salons etc.

+ Does Auburn Maid have a service minimum?

Yes, unless previously agreed upon in writing our service minimum for recurring services is $80. Our service minimum for move in/out cleans is $150 and $100 for deep cleans.

+ How do we provide feedback on Auburn Maid's services?

We welcome all feedback regarding our services. You can submit feedback through your account with us, by email, text, phone call, or by submitting a review on our social media pages.

+ Will the same person be cleaning my home each time?

Whenever possible we have the same staff member service your home. We do have multiple staff members available at any given time to cover the occasional personal emergency and vacations.

+ How often should I schedule cleaning services?

Most of our clients prefer to schedule weekly or biweekly cleaning services to maintain a clean and orderly home.

+ How does Auburn Maid prevent the spread of germs and cross-contamination?

We take safety and the prevention of cross-contamination very seriously! One of our founders is a Microbiologist and has created an entire program centered around how to prevent cross-contamination between our service locations. This program includes but isn't limited to:

• All staff wear disposable gloves while providing services
• All staff wear slip resistant shoes that are only worn inside our client's homes and are sanitized in between locations. Personal street shoes are worn when in between client locations
• Hands are washed or hand sanitizer used before and after each service
• Color coded microfiber cloths are used to prevent cross-contamination between different areas of your home or office
• Microfiber cloths are washed and sanitized after every use
• Single use consumables are discarded immediately after use and are never reused or transferred between client locations
• All vacuum attachments, brushes etc. are sanitized between client locations

+ How do I sign up for services?

Click on the "Get Estimate" tab at the top of this site. Enter a few details about your property, pick your service and submit your booking request. We will then confirm your appointment within 24 hours by reaching out via email or phone.

+ Do I need to schedule a walk through estimate?

We offer instant estimates through our website, no walk through necessary for residential services. If you would like to request a walk through we are able to do so for $15 site consult fee. All commercial services do require a walk through before we submit our proposal, these walk throughs are offered free of charge and can be scheduled by calling us at 334-203-4172.

+ How quickly can I get on Auburn Maid's schedule?

We typically can get new clients on our schedule within 3-7 business days (not including over holidays), sometimes sooner.

+ How do I schedule services?

Click the "Get Estimate" tab at the top of this site. Enter a few details about your property, pick your service and submit your booking request. We will then confirm your appointment within 24 hours by reaching out via email or phone.

+ How should I prepare my home before Auburn Maid services my home?

Before we arrive we ask that you pick up any clutter that would prevent us from fully cleaning your floors, counters, sinks, and other areas. We also ask that you secure any pets that are present in your home and keep them in an area separate from the areas our techs will be servicing for the safety of your pets and our staff.

+ Does Auburn Maid offer same day booking?

Yes, we do! Please be advised there is a same day booking fee that is added to your service total. The fee amount depends on the service being booked.

+ Do I have to be home while Auburn Maid is on site?

No, you do not need to be home when we are cleaning your home. We utilize key lock boxes to store keys on your property so they never leave your control. We are also familiar with how to arm and disarm various brands and types of security systems.

+ Does Auburn Maid schedule by exact arrival time or by a time range?

We schedule with a one hour arrival window. Our cleaning techs will send a text with an arrival time when they are on their way to your location.

+ Is Auburn Maid available on holidays?

Auburn Maid is not available on major holidays (Christmas, New Years Day, Thanksgiving, Independence Day) but are available on minor holidays when booked in advance.

+ Is Auburn Maid available on weekends or evenings?

Yes, we are available on weekends by advanced appointment only. We are also available evenings by advanced appointment.

+ What is Auburn Maid's screening and employee hiring process?

All potential new hires must pass an in-person interview, reference checks, and a background check. Once they are hired, new employees go through a rigorous in-person and online training program. During the training period our management team constantly monitors the new employee, provides coaching and encouragement. After the training period all employees have their work checked periodically for quality checks and go through ongoing training.

+ How does Auburn Maid ensure quality in their services?

After every service with us we will do a walk through with you (if you are available) to confirm that you are 100% satisfied with the service. After the service we also upload before and after pictures of the areas cleaned and submit a cleaning checklist that you will receive through your online account.

+ What is Auburn Maid's policy on client confidentiality?

All client personal and property information is strictly confidential and never discussed except as needed to directly provide services by our staff. Our staff never snoop in your home or discuss anything regarding your household with staff members not assigned to provide services to your home, and never with those that do not work for Auburn Maid.

+ How do I know I can trust Auburn Maid's employees?

All of our employees go thorugh a rigorous hiring and training program with the sole goal of providing a consistent, quality service. All service details are communicated to our staff electronically that requires GPS tracking upon arrival and departure, requires before and after service pictures, and a signature from the employee that the service was completed. Quality checks are randomly performed by our management team to check the consistancy of our services. Following the service all clients have the opportunity to rate their service and cleaning tech and provide us with your feedback.

+ Can I tip my cleaning tech?

Tipping is encouraged but never expected. 100% of all tips go directly to the employee(s) that provided your service

+ What are Auburn Maid's payment terms?

Payment is due in full immediately upon receipt of invoice and prior to the start of services unless other payment arrangements are specifically agreed to in writing. All fees are non-refundable.

+ What methods of payment does Auburn Maid accept?

We accept all major credit cards, debit cards, ACH payments, cash and checks.

+ What is Auburn Maid's cancellation policy?

Less than 24 hours’ notice: 50% of service total due with maximum of $50 due. More than 25 hours’ notice: No charge, full credit to your account.

+ When will my card on file be charged for services?

All completed services are charged to the card on file the same business day as the service is completed. If an alternate payment method is provided your card will not be charged.

+ Does Auburn Maid use contracts?

No, we do not use contracts. Instead, all clients sign a service agreement.

+ How do I reschedule services?

Services can be rescheduled through your account with us.

+ How does Auburn Maid handle storing keys in between services?

We utilize key lock boxes to store keys in between services. Lock boxes are available for $10 or can be bought from many third party retailers. Using key lock boxes allows our clients to maintain control of their keys at all times without the need to place keys on file with us. We are also able to use keyless entry, key fob entry, and arm/disarm security systems as needed.

+ What is a key lock box?

A key lock box is a small metal box that locks and can be opened by using a predetermined numeric code to access the keys inside. A metal shackle at the top of the lock box also hooks around standard door knobs or other similar objects and locks into place so that the lock box cannot be removed with out entering the access code.

+ Is Auburn Maid able to use my security system?

Yes! We frequently arm or disarm our clients security systems when provided with the relevant access information.